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NAXEON I AM. WARRANTY
Warranty Instruction
This warranty applies to all original owner. NAXEON warranties are non-transferable.
The warranty period commences from the date of first activation of the electric motorcycle post-delivery and extends for a duration of 24 months, encompassing both the vehicle and its battery.
All warranty repairs completed by the NAXEON Workshop or one of its authorized partners will use NAXEON-approved parts. Parts replaced under warranty must be returned to NAXEON and will become the property of NAXEON. NAXEON may choose to repair or replace other defective parts that are not covered by the warranty. Such actions shall not be deemed an admission of liability.
If maintenance or repairs are conducted by entities other than the NAXEON workshop or its authorized partners, NAXEON will not assume responsibility for the associated costs, and such work will not be eligible for coverage under any NAXEON warranty. Except for items authorized by NAXEON for user self-repair. The NAXEON Warranty is split into three sections: the Vehicle Warranty, the Battery Warranty and the Parts and Accessories Warranty.
NAXEON Vehicle Warranty
During the warranty period, we commit to providing you with the following supp ort and services:
We will provide all parts that malfunction or become damaged within the warranty period for free, except for the following wearable parts that are subject to normal use: tires, brake pads and rotors, belt drive, fork seals, grips, foot pegs, and the seat.
Of course, we will provide all necessary replacement parts and repairs due to material and manufacturing defects.
You can schedule an appointment and find the nearest store for warranty service on our app. Or have the repairs carried out at an authorized service center as directed by NAXEON official instruction.
Should you require our service or repair, you may bring your vehicle to a fulfillment center, or an authorized dealer location managed by NAXEON.
If you choose to repair it yourself, you can contact us through various channels such as e-mail, telephone, and social media for professional technical support. NAXEON will also provide necessary information on vehicle repairs and maintenance in the “User Guide” and “Help Center” within the app for your reference.
NAXEON Battery Warranty
Please note that the capacity of the battery will naturally decline over time during use. The battery will gradually age within the warranty period due to different usage, charging, and storage conditions. Therefore, under this warranty, NAXEON will only replace batteries whose capacity has decreased by more than 20%, which requires NAXEON or its authorized service to test the battery.
The NAXEON Battery Warranty ensures that any covered component exhibiting defects in materials or workmanship under normal usage will be repaired or replaced during the warranty period. NAXEON or its authorized partners will determine whether a component should be repaired or replaced. Any parts that are repaired or replaced will remain under warranty for the remaining duration of the original warranty period.
Please ensure that the battery will experience natural aging due to normal use. If the battery capacity decline is due to improper storage or other factors leading to accelerated aging, it will not be covered under warranty.
NAXEON Parts and Accessories
All genuine NAXEON parts and accessories are explicitly designed to meet NAXEON’s quality and reliability specifications. Using parts and accessories that have not been approved or fitted under the instruction of NAXEON will result in the warranty becoming void.
The warranty period for NAXEON parts and accessories begins on the delivery date and is valid for 12 months.
All parts or vehicle accessories fitted by NAXEON or one of its authorized partners during warranty repairs are covered for the balance of the original NAXEON manufacturer’s warranty.
The warranty does not cover:
1. Damage resulting from accidents;
2. Mishandling;
3. Improper storage;
Liablity Waiver:
This warranty does not cover malfunctions caused by any of the following: fading, corrosion, wear, or deterioration of paint, aluminium surfaces, or trim due to exposure, wear and tear, or lack of proper maintenance.
Any NAXEON vehicle which has had its Vehicle Identification Number (VIN) tampered with or removed, or if the odometer reading has been tampered with.
The Items Below Are Not Covered Under the Warranty
1．The cost of parts and labor involved in any routine servicing, care, and maintenance.
2．Items that are expected to wear and tear due to their normal function, such as tires, footpegs, grips, fork seals, and brake pads. This list is not exhaustive.
3．Deterioration of paint, polished aluminum, or trim due to wear and tear, exposure, or lack of proper maintenance as detailed in the User Manual.
4．Any damage, including but not limited to, wheel or spoke damage resulting from off-road use.
5．Any NAXEON vehicle which has had its Vehicle Identification Number (VIN) tampered with or removed, or if the odometer reading has been tampered with.
6．Corrosion due to lack of proper cleaning and care. To avoid corrosion, we recommend cleaning the motorcycle with a mild detergent and a non-abrasive sponge after every use in wet conditions. More information is available in the User Manual.
7．The results of any modifications made to the motorcycle to conform with legal or local requirements of a market for which it was not manufactured, unless authorized by NAXEON.
8．Misuse of the vehicle, including racing/competition, commercial activities, and overloading.
9．Damage, malfunctions, or performance problems caused by the failure to follow the recommended maintenance requirements as set forth in the NAXEON User Manual.
10．Damage, malfunctions, or performance problems caused by aftermarket accessories not approved by NAXEON.
11．Damage, malfunctions, or performance problems due to modification of the motorcycle for any reason without authorization from NAXEON.
12．Damage, malfunctions, or performance problems due to not following the correct battery charging and storage methods as detailed in the NAXEON User Manual.
13．Damage, malfunctions, or performance problems caused by the use of any charger not approved by NAXEON.
14．Damage, malfunctions, or performance problems caused by fire, collision, accident, or improper storage.
15．Damage, malfunctions, or performance problems caused by continued operation of the motorcycle after a warning light, gauge reading, or other warning indicates a mechanical or operational problem or other performance issues have become evident.
16．Damage, malfunctions, or performance problems caused by external factors, including airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, floodwater, windstorms, or other similar occurrences.
17．Motorcycles severely damaged or declared a total loss by an insurer.
18．Motorcycles reassembled from or repaired with parts obtained from another used motorcycle.
19．If stored long-term, check the state of charge at least monthly, and charge it back up to full.
Scheduled Maintenance and Limited-Service Life
During regular scheduled service or maintenance procedures, consumable items subject to replacement or adjustment are not included in the NAXEON warranty unless required due to a warranted manufacturing defect.
This NAXEON Warranty only covers NAXEON Motorcycles that are operated according to the following requirements:
• Wearing safety equipment in accordance with local regulations.
• Only using the NAXEON Workshop or NAXEON-approved partners for repairs and services. Except for items authorized by NAXEON for user self-repair. To confirm whether your chosen workshop or technician is approved to work on NAXEON motorcycles, please check it in your NAXEON App.
• Only using NAXEON-approved parts, including but not limited to chargers, cables, and accessories
• Following the correct battery storage and charging processes as detailed in the User Manual.
• Maintaining and storing your motorcycle correctly as described in the NAXEON User Manual.
In accordance with Articles 13 and 14 of the General Data Protection Regulation no. 679/2016 ("GDPR"),the company NAXEON TECHNOLOGY CO.,LTD (“NAXEON”) applies particular commitment and care in processing the information referring to you in accordance with applicable privacy regulations.
This Data Privacy Policy governs each website, mobile site, application, and/or other services, provided by naxeontech.com and NAXEON and its affiliates, acting as a data controller.
NAXEON collects your personal data to manage your registration and interaction with the Site, our App (NAXEON App) and to provide you with the products and services that you require. Specifically, NAXEON processes your personal data to:
Enable registration and secure access to our Site;
Respond to your information or material requests;
Provide requested products, services, and after-sales support, including necessary data processing for electronic signatures on contracts;
Fulfill contractual obligations or perform pre-contractual activities at your request, including sharing data with our sales network or contracted third parties;
Comply with relevant laws and regulations and exercise legal claims.
The provision of data for the purposes indicated above is necessary, and the possible failure to provide such data will prevent NAXEON from fufilling these services.
NAXEON utilizes your personal data for marketing purposes, aiming to provide you with promotional newsletters, advertising communications, direct sales opportunities, and surveys to assess customer satisfaction. These marketing activities are executed via various channels, including email (newsletters), telephone, SMS, MMS, chat, NAXEONbsite banners, instant messaging, social networks, and traditional mail. This includes invitations to events sponsored or organized by NAXEON, our sales and assistance network, or our business partners, featuring offers on their products, services, and initiatives.
Furthermore, NAXEON engages in profiling activities to better understand your preferences, habits, and lifestyle by analyzing your interactions with us and your purchase details. This information helps in creating personalized profiles and, with your consent for marketing, allows us to tailor promotional messages and offers to your interests. For profiling, NAXEON collect additional data including publicly available information (e.g., social network profiles), data from cookies and other tracking technologies on our NAXEONbsite (see our Cookie Policy), and, where applicable, data from your motorcycle's diagnostic systems, adhering to regulatory compliance.
In line with GDPR provisions and based on legitimate interest, NAXEON may use your email address, provided during a purchase, to send communications about services or products similar to those you've acquired ("soft spam"). NAXEON also conduct surveys for non-commercial purposes, which are entirely voluntary, to enhance the quality of our customer service.
NAXEON has the right to share your data with its affiliated companies, and those employees, consultants, and collaborators who are specifically appointed to process data and assigned to assist NAXEON in carrying out the services offered by this website. Such persons are requested to adhere to the same legal requirements guaranteed by the NAXEON.
NAXEON will, however, have the right to respond to any request relating to your data when requested by the law, when such communication is deemed necessary for the protection of its rights, to comply with judicial proceedings, court orders, or requests coming from any governing body, and/or in relation to any other legal action which may occur.
Protecting Your Data
NAXEON is committed to protecting your personal data from unauthorized or unlawful processing, including destruction, loss, alteration, misuse, disclosure, or access. Security measures reflect the latest technology and consider the costs of implementation, processing risks, and the nature of the data protected. We ensure that:
l NAXEON does not prioritize the collection of users’ personal information as its main purpose.
l Personal information is neither rented nor sold to third parties by NAXEON.
l NAXEON will not use your personal information or images for advertising without your consent.
NAXEON strives to secure its website but acknowledges the inherent risks of transmitting information over the internet and email, which may not always be secure. NAXEON is not liable for losses or unauthorized interceptions beyond its control.
The NAXEON website may include links to external sites, but NAXEON's privacy policy is only applicable to its own website, and NAXEON is not responsible for the privacy practices or content of other sites.
Transfer Your Data To A Non-EU Country
Your personal data may be transferred to companies within the NAXEON network, including those in non-EU countries such as China, where NAXEON's headquarters are situated. Due to this, the data protection standards in place may not align with those established by EU regulations. NAXEON undertakes to take all relevant guarantees on the basis of appropriate safeguards as requested under Data Protection Legislation.
Your Rights
You can reach out to NAXEON as the Data Controller or Data Protection Manager using the provided contact details to request an updated list of data processors (our service providers), parties with data access, and to exercise your rights under the Regulation. These rights include accessing your data, requesting correction or deletion, data portability, restriction of processing, and lodging complaints with the Supervisory Authority. In addition, you may object to the use of your data for direct marketing or, under specific circumstances, to any processing based on NAXEON's legitimate interest, unless NAXEON demonstrates compelling legitimate grounds for the processing.
Subject to Change
NAXEON may change this Privacy Policy. Any change made to the Privacy Policy and information management practices will be reflected in a timely manner, and the data controller may add, modify or delete said Privacy Policy when deemed necessary.
If you have any questions or concerns regarding this Privacy Policy, or you wish to contact us by email, our contact information is as follows:
Email: bd@naxeontech.com