How to quickly get started with NAXEON?
After unboxing your NAXEON, you will find a quick activation guide for the vehicle. Scan the QR code on the guide to access instructional videos. Once you've linked your vehicle, you can easily access your user manual in the NAXEON app "electronic manual "section. You'll also get tons of useful info and tips on new features.
Can the NAXEON be charged at level 2 charging stations?
The NAXEON comes with an onboard integrated charger that is compatible with J-plug adapters, allowing you to charge directly at Level 2 charging stations.
How do l charge the battery?
The battery pack can be charged on the bike using an SAE J1772 (J plug/Type 1) plug-in. You can use either a 110V or 240V supply, with 110V being typical for standard US household outlets.
If you're using a household outlet (Level 1) for charging, consider purchasing a voltage booster from our accessories. This will ensure your charger operates at maximum power. Without it, charging on a 110V supply will be limited to 0.8-1 kW.
What kind of battery is used on the NAXEON, what is its capacity and voltage?
The NAXEON I AM.Pro features a 6.5 kWh 72V (nominal) Semi-solid-state battery, it is 84V when fully charged.
What if I need a repair that is not covered by the warranty?
For repairs not covered by the warranty, you can either purchase the necessary parts from our Accessories & Parts store and perform the repair yourself, or visit an authorized fulfillment center for professional service.
How often should I service my NAXEON motorcycle?
In the After-sales section of the NAXEON App, you will find detailed maintenance information for your NAXEON vehicle. This section accurately records your next maintenance date and mileage, and NAXEON will automatically notify you when maintenance is due. Additionally, you can access the NAXEON vehicle maintenance manual on this page, providing you with all the necessary information to keep your electric motorcycle in peak condition.
My NAXEON requires service, how do l contact NAXEON?
For any service needs, just head to the "Service" section in the NAXEON app to find the nearest fulfillment center.
Need technical info? Drop us a line at
support@naxeon.us, and we'll get back to you the same day during our regular business hours:9 am to 5 pm, Pacific Time, Monday through Friday.
How can I change the parts for NAXEON?
In the Help Center section of the NAXEON App, we provide a series of videos on vehicle assembly and disassembly. These videos will guide you on how to disassemble and reassemble the components of your NAXEON I AM. If you encounter issues that you cannot resolve on your own, please take your vehicle to the nearest "fulfillment center" for repairs.
Can I perform maintenance and repairs myself?
Yes, many maintenance and repair tasks can be performed by yourself. Our NAXEON App includes a maintenance manual and instructional videos to guide you through the process.
Where can l purchase parts for repair and replacement?
NAXEON accessories and original parts can be purchased directly from our official website on the
Accessories & Parts page
Will modifications and non-NAXEON service void my warranties?
We’ll give you all the step-by-step guides and video support you need for self-service and custom tweaks, so you can fine-tune your bike with confidence.
Feel free to add aesthetic touches like handguards and fairings—those are all good. But watch out: if mods are done incorrectly and cause damage, that could void your warranty. Also, any changes to the motor, vehicle controller, motor controller, harness, or battery not approved by NAXEON will void your warranty. So, get creative but stay within the guidelines!
How long does it take to charge the battery?
240V(level 2) supply at up to 20 amps - 80% in 3 hours, 100% in 4.5 hours
110V(level 1) supply at up to 20 amps - 80% in 6 hours, 100% in 8 hours
What is the warranty on the NAXEON?
We offer a two-year full vehicle warranty. From the moment your ride is delivered, you'll need to connect to our cloud service and activate your warranty. Just a heads-up: the warranty period starts from the date of first delivery and activation.
Can I provide feedback after the test ride?
Yes, we welcome your feedback! After your test ride, you can share your experience with the fulfillment center or directly with us through our website or customer support channels.
What should I do if I need to cancel or reschedule my test ride?
If you need to cancel or reschedule, please contact the fulfillment center as soon as possible to inform them and arrange a new appointment.
What happens if I am late for my test ride appointment?
If you arrive late, your test ride appointment may be shortened or rescheduled. It’s best to contact the fulfillment center if you expect to be late.
What is the duration of a test ride?
Test rides typically last between 15 to 30 minutes, depending on the fulfillment center’s schedule and availability.
What should I bring for the test ride?
Please bring a valid motorcycle license or driver's license and wear appropriate riding gear, including a helmet. Some fulfillment centers may also require proof of insurance.
Is there a cost for scheduling a test ride?
No, scheduling a test ride is free of charge. However, some fulfillment centers may require a refundable deposit to confirm your appointment.
How can I schedule a test ride for the NAXEON IAM.?
To schedule a test ride, please visit our website and use the test ride booking feature or contact your nearest authorized fulfillment center directly.
Eco-friendly materials of NAXEON
NAXEON uses eco-friendly materials for all vehicle components!
65% Pre-Consumer recycled aluminum;
70% Pre-Consumer recycled plastic;
100% Bio-based Material soft coating materials.
Go green with every part of your ride!
Can l get NAXEON apparel?
Yes, our lineup of branded apparel is available at Shop NAXEON. Keep tracking with our apparel shop.
What payment methods are available at checkout?
You have 4 ways to purchase:
1.Pay in Full – Settle the entire amount upfront and enjoy a seamless experience.
2.Financing – Explore flexible financing options available through our website in partnership with NAXEON.
3.In-Store Purchase – Visit our fulfillment center and handle everything in person.
4.Reservation with Deposit – Reserve your motorcycle with a deposit and pay the remaining balance before delivery.
How much does automated titling and registration cost?
NAXEON provides this service at cost. The high price difference between automated and assisted is due to NAXEON collecting and remitting sales tax and registration fees that must be paid to the DMV at time of registration.
How long does it take for my bank transfer to process?
On average it takes 3-5 business days for NAXEON to receive a bank transfer.
Why is my card payment failing?
There can be many reasons leading to a failed payment, including insufficient funds, security measures of your banking institution, etc. As a first step, please contact your banking institution to help troubleshoot. If payment still fails after reaching out to your bank, please contact NAXEON’s support team and we’ll assist you.
Does NAXEON provide temporary tags while I wait for my metal plates, title, and/or registration?
Absolutely. For all road legal vehicles, NAXEON will email you a copy of a temporary registration tag that lasts up to 90 days once the vehicle is shipped or nearing delivery.
What's the best way to take care of my NAXEON battery?
Maintaining your NAXEON battery is essential:
Charge Regularly: Keep your battery charged regularly to maintain its optimal condition.
Maintain Charge Levels: Aim to keep the battery's charge between 30% and 90% to preserve its health.
Full Charge Weekly: Fully charge the battery once a week to ensure accurate State of Charge (SOC) calibration.
Long-Term Storage: If you're not using your NAXEON for a while, turn off the enable switch to put the battery into a low-power sleep mode.
What are the battery's operating temperatures?
Charging operating temperature: 32 to 122°F
Discharging operating temperature: -4 to 140°F
How could I find the "fulfillment center" of NAXEON?
You can find the nearest "fulfillment center" in the After Sale Service section of the NAXEON App. Once you bring your vehicle to the center, our professional technicians will diagnose and repair the issue. You can track the repair progress in the NAXEON App, where you can also view the estimated repair time and the pick-up time.
How can I stay updated on NAXEON's latest promotions and discounts?
NAXEON will continue to launch new promotional activities in the future .We will update our latest promotional activities in real time on our official website and social medias, and we will inform you via email if you registrated an account on our website.
How can i get NAXEON accessories and merchandies?
You can purchase it in our app store as well as our official website store.
The NAXEON's got you covered with its cool modes:
SAIL for a chill cruise at a leisurely pace
DYNAMIC for a swift journey through town
ZIGZAG – talk about adrenaline rush, this high-speed mode will have you zigging and zagging like a pro!
Which accessories can enhance your user experience?
Buying a side bag can provide additional storage space, allowing you to easily carry more essentials and personal items. Purchasing a booster can significantly shorten the charging time of vehicles, making your travel arrangements more convenient.
How can I find the right parts for maintenance and repair?
Our Accessories & Parts store categorizes parts by motorcycle model and type. Use the search and filter options to find the exact parts you need for maintenance and repair.
Can I install the accessories and parts myself?
In the Help Center section of the NAXEON App, we provide a series of videos on vehicle assembly and disassembly. These videos will guide you on how to disassemble and reassemble the components of your NAXEON I AM. If you encounter issues that you cannot resolve on your own, please take your vehicle to the nearest "fulfillment center" for repairs.
Are there any warranties on NAXEON accessories and parts?
All NAXEON accessories and parts come with a one-year limited warranty against manufacturing defects. Please refer to our Warranty Policy for more details.
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.
Where can I purchase NAXEON accessories and parts?
You can purchase NAXEON accessories and parts directly from our Accessories & Parts store. Visit NAXEON Accessories & Parts Store to browse and buy our latest products.
How many charge cycles will a battery last?
The NAXEON S³ battery will last for about 1,200 charge cycles before its capacity is reduced to 80% of its original full charge. With an average of 50 miles per cycle, this means you can expect up to 60,000 miles before the battery capacity drops to 80%.
How do l know the battery is secure while riding?
NAXEON uses semi-solid S³ batteries, offering high safety and stability even under impact, puncture, or collision. The battery syncs with the vehicle in real-time, allowing you to monitor its status and performance through the onboard system, you have all real-time notification in your dash display.
Will batteries be available for purchase?
Battery Packs are available at a price of $3,999 each.
What are the lighting details?
NAXEON's got your ride lit with a dazzling array of smart LED lights! All lights are synced with our smart system, connected to the vehicle control unit (VCU) to ensure every lighting function is seamlessly managed.
But that's not all—NAXEON’s lights come with cool alert and interaction features for power, collision, and anti-theft scenarios. Plus, you can create custom light shows to make your ride stand out from the crowd.
How can I begin my monthly payments?
The lender will directly reach out to you with instructions on how to set up monthly payments. If your financing offer is through FreedomRoad and you need further assistance, please contact FreedomRoad Financial at
+1 (866) 455 7623 or
FreedomRoad@FRF1.com.
Refunds: You acknowledge and agree that, after placing your order below and signing the Purchase Agreement or accepting your financing offer, you are ineligibile for any refund. Before then, you can request a refund by emailing
support@ekhodealer.com.
Can I combine multiple discount codes on a single purchase?
Yes, each order can only use a discount code once. However, if you need to purchase multiple vehicles, you can reuse the discount code.
Do you offer shipping for NAXEON?
Yes, we offer nationwide shipping for all our NAXEON electric motorcycles. We aim to deliver your bike to your doorstep in the shortest time possible.
You can find your tracking number and details of your ordered vehicle on the Buyer Portal page. Use this number to track your shipment on the respective courier’s website or through our website. We will promptly update the shipping information to ensure you can always monitor the delivery status of your product.
What if my motorcycle arrives damaged?
If your motorcycle arrives damaged, please contact our support team immediately at
support@naxeon.us. We will guide you through the process of documenting the damage and arranging for a repair or replacement.
Do you ship internationally?
Currently, we only offer shipping within the United States. We are working on expanding our shipping capabilities to other countries in the future.
Can I schedule a specific delivery date and time?
We cannot guarantee specific delivery dates and times, but our shipping carrier will provide an estimated delivery window. You will be notified of the delivery date and time in advance.
Where can I pick up my NAXEON motorcycle?
On the NAXEON checkout page, you can find all our fulfillment centers in the United States. Once you select the store that suits you best, you can pick up your order in-store.
Is insurance required to ride my vehicle?
Insurance requirements vary by state. If you are financing a road-legal vehicle, proof of insurance is required. If you are not financing, proof of insurance may be required to title and register your vehicle. If insurance is required for your order, you will not be able to skip the insurance section in the buyer portal.
Why am I blocked in my insurance section?
In order to secure an insurance policy, carriers require the VIN of your vehicle. If you are blocked on the insurance section, NAXEON is waiting for the VIN to be assigned by the manufacturer. As soon as the VIN has been assigned, you will receive an email to continue within the insurance section.
How do I secure an insurance policy for my vehicle?
In the buyer portal, carriers that NAXEON has confirmed offer policies covering your vehicle will be listed. NAXEON will also list specific state and lender defined policy requirements such as the max deductible and lienholder information, if applicable. If you are having trouble securing an insurance policy from a carrier, please do not hesitate to reach out to NAXEON support.
Can the NAXEON be legally ridden on streets in the USA?
Absolutely! The NAXEON meets all Department of Transportation (DOT) and National Highway Traffic Safety Administration (NHTSA) regulations. It comes with its own Vehicle Identification Number (VIN) and, like any other vehicle, needs to be registered and insured for on-road use. So, you're all set to ride legally and safely!
Who is your financing partner?
Financing with our partner Ekco is a breeze! Simply submit your request during the checkout process—it's completely online and hassle-free. You’ll get approval in just minutes! For more details, visit:
https://www.naxeontech.com/financing
What are the regenerative braking details?
NAXEON comes with an Energy Recovery System (ERS) that's like a battery-saving superhero. It kicks in when you’re braking, slowing down, or cruising, giving your battery a little extra love. But when your battery's feeling full and proud—over 90%—ERS takes a break to let you enjoy your ride with full power.You also can choose to enable or disable this ERS function.
What are the details of the brake system?
Front brakes:
255mm disc brake
Four-piston caliper
Rear brakes:
220mm disc brake
Dual-piston caliper
The braking system of the NAXEON has undergone rigorous professional testing to ensure your safety while riding. Plus, with the addition of ABS and TCS systems, your riding safety is further guaranteed.
How much does the NAXEON weigh?
302 lbs (137 Kg) with the battery and 225 lbs (102 kg) without the battery-approximately 45/55 weight distribution from front to rear.
What are the details of the display?
The 7-inch full-color smart touch panel, powered by our own sleek operating system, is a powerhouse for handling all sorts of tasks. With cool features like Vehicle Control, Location Tracking, Navigation, Riding Reports, and more, it makes interacting with your ride smooth and intuitive. This smart integration delivers a top-notch, seamless experience between you and your bike, no matter what you're up to.
What are the dimensions of NAXEON I AM.?
Length (L): 1973 mm (77.7 in), Width (W): 830mm (32.7 in), Height (H): 1072 mm (42.2 in)
Ground clearance: 180 mm(6 in
Wheelbase: 1,321 mm(52 in)
What is the range of the NAXEON under different conditions?
Since the range can be affected by factors such as speed, weather, and rider weight, NXN provides some real-world scenarios for further reference:
According to the WMTC test data, the PRO version has a range of 110 miles (175 km). (along with 165lbs/75kg rider)
In everyday city riding, we took the PRO version through its paces on a mix of city streets, ring roads, and highways, weaving through typical traffic. With regular driving habits—braking, accelerating, and all the usual moves—we managed to squeeze out a respectable 80 miles (130 km) of range.
When we let loose and went full throttle（>65M/h /105Km/h) on the highway, the PRO version still impressed us with a range of over 55 miles (90 km).
If you’re a gentle urban rider, commuting through the city at a steady 40 mph (65 km/h), you could enjoy a range of over 120 miles (about 200 km).
And yes, all these numbers come from tests with a rider weighing 165 lbs.
It's likely that your NAXEON I AM. boasts one of the best ranges in its class.
When will I receive my title and plates?
If you have already sent in all the relevant paperwork, NAXEON is processing the documents with the DMV as fast as possible. However, there may be delays at the DMV that NAXEON can not predict. Please reach out to NAXEON support if you would like to have a more detailed status of your title and registration.
When should I set the effective date of my insurance policy?
The requirements will vary by state. Please reference the requirements listed in the buyer portal. If you have any questions, please contact NAXEON support.
Do l need a license and insurance to ride the NAXEON in the USA?
Yes, in the USA, you generally need a valid motorcycle license to ride the NAXEON electric motorcycle. The specific licensing requirements may vary by state, so it's important to check the regulations in your area. Additionally, insurance is required for road-legal vehicles. If you are financing the vehicle, proof of insurance will be necessary. Even if you are not financing, insurance may still be required for titling and registration. For more detailed information, please consult your state's DMV or contact our support team.
What are the helmet and protective gear requirements?
Helmet laws vary by state, but it is highly recommended to always wear a DOT-approved helmet and protective gear, including gloves, jackets, and boots, while riding.
What is the difference between automated and assisted titling and registration?
For automated titling and registration, NAXEON will generate and process all the necessary state-required paperwork for your vehicle with the DMV, meaning no trips to the DMV are necessary. For assisted titling and registration, NAXEON will provide the basic paperwork (Bill of Sale and Manufacturer’s Statement of Origin) so you can visit the DMV to complete the process yourself.
What promotions and discounts does NAXEON offer?
Order now to enjoy a $500 early bird discount! （Limited to the first 300 orders only!!!)
How can I apply a discount code to my order?
just use discount code "IAMEARLY" in the offical website check out page. You can see the input field for the discount code. Enter the code and click “Apply” to instantly save $500!
What should I expect during the pick-up process?
When picking up your vehicle, NAXEON's fulfillment center staff will provide a detailed introduction to NAXEON’s features and riding tips, answer any questions you may have, and assist with the necessary paperwork for registration and licensing.
Are there any documents I need to sign during pick-up?
Yes, if you choose to pick up your NAXEON from a fulfillment center, you will need to sign a Pickup Receipt Form as well as a "Safety Training Acknowledgment and Waiver".
How much does shipping cost?
Shipping costs range from $399 to $499, depending on where you live, as determined by our shipping partner. This fee covers all aspects of shipping, including the pallet, handling, line haul from California, road tolls (where applicable), and in-person delivery. Please note that these charges are set by our specialized motorcycle shipping partner, and NAXEON does not profit from shipping costs.
How long does it take to ship my order?
When you order online, you can choose to have your NAXEON delivered right to your door or pick it up at a nearby fulfillment center. Once your order is in, we’ll get started on assigning your NAXEON right away. Delivery times vary depending on the stock of your chosen model, ranging from 5 to 40 days. The estimated delivery period given at checkout page will give you a solid idea of when you can expect your ride to arrive.
What if there are issues with my motorcycle at pick-up?
If there are any issues with your motorcycle at pick-up, please notify the NAXEON Team immediately. They will address the issue and ensure you are satisfied before you leave with your motorcycle.
What do I need to bring to the fulfillment center when picking up my motorcycle?
Please bring a valid ID, a copy of your order confirmation, and any necessary paperwork for titling and registration. If you financed your purchase, bring proof of insurance as well.
What should I do if I miss the delivery?
If you miss the delivery, the shipping carrier will leave a notice with instructions on how to reschedule the delivery or pick up your motorcycle from a local facility. Please note that the shipping carrier will charge a fee for redelivery, and the fee will be determined by the shipping carrier’s standard rates.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our support team as soon as possible. We will do our best to accommodate your request before the order is shipped.
Will l need to assemble my NAXEON?
Your NAXEON will arrive fully assembled and ready to roll, neatly packed on its own pallet. Just top off the battery and you’re set for your first ride. You might need to screw on a rear fender, and the rearview mirrors also need to be installed, you will be guided by NAXEON APP ("Help center---Vehicle guide")
Before you hit the road, make sure to connect your app to activate your warranty and tap into NAXEON Cloud services. Enjoy the ride!
What shipping methods do you use?
NAXEON partners with a highly professional, U.S.-based logistics company to ensure your shipment is delivered safely, promptly, and efficiently. Rest assured, your order is in good hands.
How do I schedule a pick-up appointment?
After your order is confirmed and ready for pick-up, our team will contact you to schedule an appointment. You can also reach out to the fulfillment center directly to arrange a convenient time.
How do I prepare for the delivery of my motorcycle?
Ensure there is enough space for the delivery truck to access your property and unload the motorcycle safely. Be prepared to inspect the motorcycle upon delivery for any visible damage.
Can l pick up my NAXEON instead of shipping?
NAXEON has several fulfillment centers across the United States. Check out the order page to see where you can choose to pick up your NAXEON in person. Choose the center that works best for you and get ready to hit the road!
