NAXEON: A new creative mobility
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Join NAXEON at Electrify Expo New York, October 12-13!
FAQS
FAQS
(Payment & Financing)
open
Who is your financing partner?
Financing with our partner Ekco is a breeze! Simply submit your request during the checkout process—it's completely online and hassle-free. You’ll get approval in just minutes! For more details, visit: https://www.naxeontech.com/financing
How can I begin my monthly payments?
The lender will directly reach out to you with instructions on how to set up monthly payments. If your financing offer is through FreedomRoad and you need further assistance, please contact FreedomRoad Financial at +1 (866) 455 7623 or FreedomRoad@FRF1.com.
Can I cancel my order?
Refunds: You acknowledge and agree that, after placing your order below and signing the Purchase Agreement or accepting your financing offer, you are ineligibile for any refund. Before then, you can request a refund by emailing support@ekhodealer.com.
Why is my card payment failing?
There can be many reasons leading to a failed payment, including insufficient funds, security measures of your banking institution, etc. As a first step, please contact your banking institution to help troubleshoot. If payment still fails after reaching out to your bank, please contact NAXEON’s support team and we’ll assist you.
How long does it take for my bank transfer to process?
On average it takes 3-5 business days for NAXEON to receive a bank transfer.
What payment methods are available at checkout?
You have 4 ways to purchase:
1.Pay in Full – Settle the entire amount upfront and enjoy a seamless experience.
2.Financing – Explore flexible financing options available through our website in partnership with NAXEON.
3.In-Store Purchase – Visit our fulfillment center and handle everything in person.
4.Reservation with Deposit – Reserve your motorcycle with a deposit and pay the remaining balance before delivery.